Question 1

What is the difference between the Free plan and the paid plans?

Accepted Answer

Free covers core invoicing: creating invoices, recording payments, issuing receipts, and sharing them with customers, with no time limit. Paid plans add inventory and stock management, purchase orders, stock transfers, barcode scanning, and reporting on top of that.

Question 2

Can I switch plans later?

Accepted Answer

Yes, upgrade or change your billing cycle any time from the Subscription page. Changes take effect immediately.

Question 3

How do I create and send an invoice?

Accepted Answer

From your dashboard, go to Invoices and create a new one. Add your customer, line items, any discount or tax, and save. You will get a shareable link you can send directly to your customer, no login needed on their end.

Question 4

Can my customers view and pay an invoice without creating an account?

Accepted Answer

Yes. Every invoice, receipt, and waybill gets its own private share link. Your customer opens it, sees the details, and can pay directly if you have online payments set up. No account or login required on their side.

Question 5

Can I send invoices in a currency other than Naira?

Accepted Answer

Yes. Set a customer's own currency once, then choose per invoice whether to convert at a rate you supply. Your own internal records always stay in Naira either way, so your reporting is never affected.

Question 6

What happens when I void an invoice?

Accepted Answer

A voided invoice is never deleted. It stays in your records marked as void, along with the reason you gave, so your history and audit trail stay intact.

Question 7

Do you take a cut of the payments my customers make?

Accepted Answer

No. Online payments go through your own Paystack or Flutterwave account, connected in Settings. The money goes straight to you, we never touch it.

Question 8

How do I record a payment on an invoice?

Accepted Answer

Open the invoice and use the payment form to log cash, bank transfer, or an online payment. Online payments (Paystack/Flutterwave) are only marked paid once the gateway confirms it, not the moment the customer is redirected back, so there can be a short delay.

Question 9

Why did my invoice need someone else's approval?

Accepted Answer

Your organization may have a discount or void threshold set in Business Settings. A discount or void above that threshold pauses the invoice until a second staff member reviews it under Approvals; this is optional and off by default.

Question 10

What's a waybill?

Accepted Answer

A no-price delivery note generated from an invoice, for your dispatch team or the customer's gatekeeper. It tracks delivery status only (dispatched, delivered); stock is already deducted when the invoice itself was sent.

Frequently Asked Questions