Frequently Asked Questions

All Customers & Messaging General Getting Started & Security Inventory & Stock Invoicing & Payments Pricing & Plans Reports & Notifications Teams & Multi-Store

On the product form, set a Base Unit (e.g. Piece) and add an Additional Unit like Carton with a conversion factor (e.g. 24) and its own price. Stock is always tracked in the base unit; a carton count is just that number divided by the conversion factor, not stored separately. You can sell in either unit on an invoice.

Use Returns to Supplier, next to Purchase Orders. It removes the stock from that store and records the reason; it doesn't automatically request a refund, so follow up with the supplier directly.

Yes, from a CSV file under Products or Customers > Import. Each row is validated individually and you get a report of what succeeded and what was skipped, rather than an all-or-nothing import.

Yes, on paid plans. The Free plan supports a single store.

Yes. Build custom roles from a granular permission list; view stock, edit stock, create invoices, record payments, view reports, manage staff, and more; rather than picking from fixed role labels.