Question 1

Can I send invoices in a currency other than Naira?

Accepted Answer

Yes. Set a customer's own currency once, then choose per invoice whether to convert at a rate you supply. Your own internal records always stay in Naira either way, so your reporting is never affected.

Question 2

How do I return damaged or wrong stock to a supplier?

Accepted Answer

Use Returns to Supplier, next to Purchase Orders. It removes the stock from that store and records the reason; it doesn't automatically request a refund, so follow up with the supplier directly.

Question 3

What happens when I void an invoice?

Accepted Answer

A voided invoice is never deleted. It stays in your records marked as void, along with the reason you gave, so your history and audit trail stay intact.

Question 4

Can I import products or customers in bulk?

Accepted Answer

Yes, from a CSV file under Products or Customers > Import. Each row is validated individually and you get a report of what succeeded and what was skipped, rather than an all-or-nothing import.

Question 5

Do you take a cut of the payments my customers make?

Accepted Answer

No. Online payments go through your own Paystack or Flutterwave account, connected in Settings. The money goes straight to you, we never touch it.

Question 6

How do I record a payment on an invoice?

Accepted Answer

Open the invoice and use the payment form to log cash, bank transfer, or an online payment. Online payments (Paystack/Flutterwave) are only marked paid once the gateway confirms it, not the moment the customer is redirected back, so there can be a short delay.

Question 7

What if I have not connected a payment gateway yet?

Accepted Answer

You can still invoice and get paid. Add your bank account details in Settings, and they will show on your invoices as a manual payment option until you connect Paystack or Flutterwave.

Question 8

What's the difference between a credit note and voiding an invoice?

Accepted Answer

Voiding cancels an invoice entirely, reversing its stock and balance effect. A credit note is for a partial return or billing adjustment on an invoice you don't want to undo completely, with an option to add the returned items back to stock.

Question 9

How do I add staff members, and what can they see?

Accepted Answer

Go to Staff & Roles and invite them by email. You decide exactly what each role can do, view stock, edit stock, create invoices, record payments, view reports, manage other staff, and more, all independently toggleable. Nobody gets more access than you give them.

Question 10

What is a credit note and when should I use one?

Accepted Answer

A credit note reduces what a customer owes without touching the original invoice. Use it for a partial return (some items came back, not the whole order), a billing correction (you overcharged, or applied the wrong price or tax), or a goodwill adjustment. It creates a credit balance for the customer, which shows up against their outstanding balance and future invoices; it doesn't refund money directly. If instead the entire sale should never have happened, void the invoice.

Frequently Asked Questions