Frequently Asked Questions

All Customers & Messaging General Getting Started & Security Inventory & Stock Invoicing & Payments Pricing & Plans Reports & Notifications Teams & Multi-Store

It is optional for every account and can be turned on any time from your profile settings. We recommend it, especially for anyone who can record payments or manage staff.

Yes, as long as it hasn't been voided. Open it and choose Edit to change the line items, reason, or restock choice; the customer's credit balance and any stock movement update automatically to match. Once voided, a credit note is final and can't be edited or un-voided; issue a new one instead.

Yes, on paid plans. Each store location has its own stock levels, and you can transfer stock between them with a full record of the movement.

Yes, use Recurring Invoices (next to Invoices) to set a weekly or monthly template. The next invoice generates automatically overnight on its scheduled date, not the moment you save the template.

A waybill is a delivery note generated straight from an invoice, with the same items but no prices shown, meant for your dispatch or delivery staff. Open any invoice and generate one in a click.

Your organization may have a discount or void threshold set in Business Settings. A discount or void above that threshold pauses the invoice until a second staff member reviews it under Approvals; this is optional and off by default.

A no-price delivery note generated from an invoice, for your dispatch team or the customer's gatekeeper. It tracks delivery status only (dispatched, delivered); stock is already deducted when the invoice itself was sent.

Go to any of the export links for products, invoices, customers, or payments and download a CSV. This works even if your subscription has expired, we never lock you out of your own data.

A receipt is issued automatically each time a payment is recorded, not when the invoice is created. An invoice with no payment yet has no receipt; that's expected, since a receipt proves money was received, not that a sale happened.

Yes. Naira is the default currency, tax and VAT fields are built in, and the whole product is designed around how Nigerian distributors and wholesalers actually work, not adapted from a foreign tool.