Frequently Asked Questions

All Customers & Messaging General Getting Started & Security Inventory & Stock Invoicing & Payments Pricing & Plans Reports & Notifications Teams & Multi-Store

Yes. When creating an invoice, choose to convert it to the customer's own currency at a rate you supply. They then see everything in that currency, down to the line items and total, and if they pay by wire transfer, you can record the payment in that same currency directly instead of converting it yourself.

Visit the Feature Requests page from your account menu. Suggest what you need or upvote requests other businesses have already made, our roadmap is shaped by real usage, not guesswork.

The Invoices and Receipts pages both have a "Foreign Currency Only" filter, showing everything quoted or paid in a currency other than your own for easy record-keeping. Your own reports and totals always stay in your business's own currency regardless.

Yes, completely. Every organization's data is scoped and separated at the database level. There is no way for one business to see another's customers, invoices, or stock.

Yes, optionally. Enable portal access from a customer's page to give them their own login, separate from your staff accounts, where they can see their invoices and running balance, with password reset and two-factor authentication available to them too.

Yes, negotiated pricing on a customer's page lets you override the standard selling price for that customer only, applied automatically on new invoices.

Yes. Add your WhatsApp number in Business Settings, and a "Message on WhatsApp" link appears on invoices and customer records; it opens a chat directly, no separate WhatsApp Business API setup needed.

Yes, on paid plans. The Free plan supports a single store.

Yes. Every business gets a free address like yourbusiness.simpleinvoicely.com automatically. To also use your own domain (e.g. invoices.yourbusiness.com), go to Settings > Custom Domain, add it, and create the TXT record shown there at your domain registrar or DNS provider to prove you own it. Once verified, visiting your own domain takes visitors straight into your account.

Yes. Every organization's data is isolated, staff access is controlled by granular permissions your admin sets, and two-factor authentication is available on every account.